Privacy Policy

Introduction

DubaiElevate ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy informs you about how we collect, use, disclose, and safeguard your personal information when you visit our website at dubaielevate.com (the "Website") or book our experiences, including your rights regarding your personal information.

We encourage you to read this privacy policy carefully to understand our practices regarding your personal data. By accessing our Website, creating an account, or booking our services, you consent to the practices described in this policy.

Who We Are

DubaiElevate is a provider of premium experiences in Dubai, United Arab Emirates, offering services including but not limited to access to exclusive venues, experiences, and reservations.

Company Registration: 33187228

Address: 7 Martin Square, New Dylan, PH6 2HW, United Kingdom

Contact Email: info@dubaielevate.com

Phone Number: +44 344 274 3469

Information We Collect

We collect several types of information from and about our users, including:

Personal Information You Provide to Us:

• Contact and identity information: Full name, email address, postal address, phone number, and similar information.
• Booking information: Date and time of your experience, number of people, special requests, and dietary requirements.
• Payment information: Credit/debit card details, billing address, and other payment details.
• Account information: Login credentials and preferences if you create an account.
• Communication information: Inquiries, feedback, reviews, and any correspondence you have with us.

Information Collected Automatically:

• Usage data: Information about how you use our Website, including browsing patterns, pages viewed, time spent on pages, and features used.
• Device information: Information about your computer, browser, mobile device, or other device used to access our Website, such as IP address, device type, operating system, and browser type.
• Location data: General location information based on your IP address.
• Cookies and similar technologies: Information collected through cookies, web beacons, and similar technologies. For more information, please see our Cookie Policy section below.

Information from Third Parties:

• Social media: If you interact with our Website through social media platforms, we may receive information from those platforms.
• Partners: We may receive information about you from our business partners, such as payment processors, venues, and marketing partners.

How We Use Your Information

We use your personal information for the following purposes:

• To provide our services: Process bookings, facilitate payments, and deliver the experiences you request.
• To manage our relationship with you: Respond to inquiries, provide customer support, and fulfill special requests.
• To improve our services: Analyze usage patterns, conduct research, and enhance our Website and offerings.
• For marketing purposes: Send promotional materials, newsletters, and information about new experiences or special offers when you have opted in to receive such communications.
• For legal and security purposes: Prevent fraud, enforce our terms of service, protect our legal rights, and comply with legal obligations.
• For business operations: Conduct internal business operations, including accounting, auditing, and business planning.

Legal Basis for Processing

We process your personal information based on one or more of the following legal bases:

• Performance of a contract: When processing is necessary for the performance of a contract to which you are a party (e.g., when you book an experience with us).
• Legitimate interests: When processing is necessary for our legitimate interests, such as improving our services, preventing fraud, or marketing our products, provided that these interests are not overridden by your rights and freedoms.
• Consent: When you have given us specific consent to process your personal information for a specific purpose (e.g., for marketing communications).
• Legal obligation: When processing is necessary to comply with a legal obligation to which we are subject.

Data Sharing and Disclosure

We may share your personal information with the following categories of recipients:

• Service providers: Third-party vendors who provide services on our behalf, such as payment processors, hosting providers, customer service providers, and marketing partners.
• Experience partners: Venues, restaurants, and other partners who deliver the experiences you book through our Website.
• Business partners: Companies with whom we partner to offer joint promotional offers or co-branded services.
• Legal and regulatory authorities: Government agencies, law enforcement, and other legal bodies when required by law or to protect our rights or the rights of others.
• Professional advisors: Accountants, lawyers, auditors, and insurers who provide professional services to us.
• Corporate transactions: In connection with a corporate transaction, such as a merger, acquisition, or sale of assets.

We require all third parties to respect the security of your personal information and to treat it in accordance with applicable laws. We do not allow our third-party service providers to use your personal information for their own purposes and only permit them to process your personal information for specified purposes and in accordance with our instructions.

International Transfers

We are based in the United Kingdom, but we operate globally and may transfer your personal information to countries outside your country of residence, including the United Arab Emirates. These countries may have different data protection laws than your country of residence.

When we transfer your personal information outside your country of residence, we will ensure that it is protected in accordance with applicable data protection laws. We use appropriate safeguards, such as standard contractual clauses approved by relevant data protection authorities, to ensure that your personal information receives an adequate level of protection.

Data Security

We have implemented appropriate technical and organizational measures to secure your personal information and prevent unauthorized access, use, disclosure, alteration, or destruction. These measures include, but are not limited to:

• Encryption of sensitive data
• Secure networks and servers
• Regular security assessments and monitoring
• Access controls and authentication procedures
• Staff training on data protection and security

While we strive to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. We encourage you to take steps to protect your personal information, such as using strong passwords and keeping your account credentials confidential.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal information, we consider:

• The amount, nature, and sensitivity of the personal information
• The potential risk of harm from unauthorized use or disclosure of your personal information
• The purposes for which we process your personal information and whether we can achieve those purposes through other means
• The applicable legal, regulatory, tax, accounting, or other requirements

In some circumstances, we may anonymize your personal information so that it can no longer be associated with you, in which case we may use such information without further notice to you.

Your Rights

Depending on your location, you may have certain rights regarding your personal information. These may include:

• Access: The right to request copies of your personal information that we hold.
• Rectification: The right to request that we correct any inaccurate or incomplete personal information.
• Erasure: The right to request that we delete your personal information in certain circumstances.
• Restriction: The right to request that we restrict the processing of your personal information in certain circumstances.
• Data portability: The right to request that we transfer your personal information to another organization or directly to you in certain circumstances.
• Objection: The right to object to the processing of your personal information in certain circumstances.
• Withdraw consent: The right to withdraw consent at any time where we are relying on consent to process your personal information.

To exercise any of these rights, please contact us at info@dubaielevate.com. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal information. This is a security measure to ensure that personal information is not disclosed to any person who has no right to receive it.

Cookie Policy

Our Website uses cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content. Cookies are small text files that are stored on your device when you visit our Website.

Types of Cookies We Use:

• Essential cookies: Necessary for the Website to function properly. They enable core functionality such as security, network management, and account access. You cannot opt out of these cookies.
• Analytical/performance cookies: Allow us to recognize and count the number of visitors and to see how visitors move around our Website. This helps us improve the way our Website works.
• Functionality cookies: Used to recognize you when you return to our Website, enabling us to personalize our content for you and remember your preferences.
• Targeting cookies: Record your visit to our Website, the pages you have visited, and the links you have followed. We use this information to make our Website and the advertising displayed on it more relevant to your interests.

Managing Cookies:

Most web browsers allow you to control cookies through their settings. You can typically delete existing cookies manually or set your browser to reject cookies. However, if you disable cookies, some features of our Website may not function properly.

To learn more about cookies and how to manage them, visit www.allaboutcookies.org.

Third-Party Links

Our Website may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. We encourage you to read the privacy policy of every website you visit.

Children's Privacy

Our Website is not intended for children under the age of 16, and we do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at info@dubaielevate.com, and we will take steps to delete such information.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated privacy policy on our Website with a revised "Last Updated" date. We encourage you to review this privacy policy periodically to stay informed about how we are protecting your personal information.

If we make material changes to this privacy policy, we will notify you by email or through a notice on our Website before the changes become effective.

Contact Us

If you have any questions, concerns, or requests regarding this privacy policy or our privacy practices, please contact us at:

Email: info@dubaielevate.com
Phone: +44 344 274 3469
Address: 7 Martin Square, New Dylan, PH6 2HW, United Kingdom

If you are located in the European Economic Area (EEA) and are unsatisfied with our response to your concerns, you have the right to lodge a complaint with your local data protection authority.

Last Updated

This privacy policy was last updated on May 1, 2024.